Technically Creative is a certified CA Technologies developer and support partner. Our team of engineers have 14+ years of hands-on expert knowledge of Orchestria / DataMinder / CA Data Protection product.
Industry-Leading Data Protection customer support. Through exclusive focus on the CA Data Protection product and support that’s delivered directly from TC Experts. Resolve Software Issues Quickly with 24×7 access to TC Technical Assistance Portal.
Provide greater knowledge and productivity to your IT staff with Expert Support
Security to protect your vital business interests and Data and Application availability to maintain critical compliance business functions
Minimize business disruption through rapid resolution and proactive service tools with continued support past EOL.
TC Technical Assistance Team can be accessed 24 hours per day, 7 days per week to assist by telephone, or online tools with Application Software use and troubleshooting issues. TC will respond to Premium Support customers within 1 hour for Severity 1 and 2 calls received. For Severity 3 and 4 calls, TC will respond within 8 hours.
Work-around solutions or patches to reported Application Software problems using reasonable commercial efforts for on premises Software.
Configuration Support to provide advice and process guidance for maintaining consistency of the Application Software performance in the Customer’s IT environment.
Designated Service Management of the covered products by a technical subject matter expert during local business hours
The Designated Service Manager provides incident management, change management and escalation management. The Service Manager also facilitates and expedites resolution for severity 1 and 2 cases based on Customer specific use cases.
The Service Manager assists in problem management by providing technical consultation for any work around or appropriate corrective action based on any available root cause analysis.
Proactive Support under Designated Service Management which utilizes Customer information, such as Customer’s Environment, software configuration, operation workflows, and IT and Infosec adoption plan to provide the following:
- Technical consultation for any operational safeguards against known issues and changes that may affect operations and availability of the Application Software.
- Consultation for planned product changes that may affect availability of Application Software or its feature set.