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As companies continue to grow on a global scale, there is an increasing demand for policies that detect the use of foreign languages as well as communication surveillance policies or rules written in languages other than English. According to FINRA Rule 3110 (Supervision), if a firm allows a language, they must surveil that language; if a firm allows any communication, whether it be a channel, a type, or a specific language, then it must be surveilled. Technically Creative offers services for both Foreign Language Policy Detection and Regional Policy/Rule Development to help companies meet these requirements.
With the global trend of employees working remotely, as well as the increase in international communication and travel, businesses are seeking a way to surveil for the use of foreign language now more than ever. Technically Creative is here to help your business keep up with growing surveillance requirements by creating comprehensive language policies which include detection of local dialects. Most compliance departments will clearly define the main language in which users are permitted to communicate; TC’s Foreign Language Detection and Regional Policy/Rule Translation were created to help your business surveil in other languages and satisfy supervision requirements, all in an effort to ensure there are no gaps in your surveillance process.
For example, if a firm allows Spanish language communication in addition to English, then they must surveil in both English and Spanish. Some compliance departments establish a corporate policy that states users are not permitted to communicate in another language and will only surveil those permitted. Technically Creative’s Foreign Language Detection Policy and Regional Policy/Rule Development can help your business satisfy supervision requirements by detecting unauthorized languages or by surveilling in a target regional language to ensure you remain in compliance.
|Foreign Language Detection||Regional Policy/Rule Translation|
|Catch critical problems by receiving notifications when users are communicating in unauthorized languages.||Allow users to communicate in multiple languages by incorporating fully translated policies.|
|Detect the use of any foreign language to remain in compliance.||Sales teams will be more effective with the ability to communicate in the same language as clients.|
|Target the detection of specific languages to get more accurate hits.||Expand the global reach of your business by allowing more languages.|
|Better equip your business to handle the evolving workplace and the trend of users working remotely.||Policy/rule translation includes regional dialect and slang to get more accurate hits.|
Technically Creative’s Foreign Language Detection policy/rule captures individuals speaking exclusively in a language that is not English. This policy/rule helps you remain in compliance while retaining an international presence. Your business will be able to detect problems by notifying your compliance team when foreign languages are being used, helping you to catch and avoid compliance breaches.
The Foreign Language Detection policy/rule depends on rules that are present in every language, regardless of origin. Adverbs, prepositions, interrogative/personal pronouns, and articles must be present for the communication to be understood by the person receiving it. In English, this would be similar to capturing any communication containing words like “the, and, in, at, of, it, he, she, we, I, who, what, why, how” etc. The Foreign Language Detection policy/rule looks for the linguistic equivalent of these in multiple languages (see our Policy Catalog for a full list of languages).
TC’s Foreign Language Detection policy/rule then takes the additional step of looking for these words being used in context with each other. Once a match is found, the policy/rule moves on to a list of negative indicators. This is a list of interrogative and personal pronouns, prepositions, and articles. This is done in order to prevent the capture of communications that contain foreign language, with a direct English translation. This policy/rule will flag communications which contain a majority of foreign language.
Once these conditions are met, the policy captures the event so that it can be properly translated either by an individual or third-party software. Once the message is properly translated, it can be reviewed to determine the severity of the violation.
In addition to capturing the use of all languages other than English, TC’s Foreign Language Detection policy/rule can also be utilized to target a specific language to suit the needs of your business. Some businesses permit users to communicate in multiple languages and only need to detect certain ones in order to satisfy surveillance requirements.
For example, if a company is looking to detect a specific language like French, Technically Creative utilizes the Foreign Language Detection policy/rule to highlight only the French language. In this case, a company would have defined each of the languages in which users are permitted to communicate, and if French is not one of them, the policy/rule will flag its use. If your business allows users to communicate in multiple languages, customizing the Foreign Language Detection policy/rule will help fine-tune your surveillance capabilities in a global market.
Technically Creative is invested in developing policies/rules in other languages to better support your business’ surveillance requirements. Today’s global businesses are recognizing the benefits of surveilling in languages other than English, allowing companies to reach a larger group of clients. Technically Creative can convert any policy into a specific language to surveil in that language, as well as account for any regional variation in dialect or local slang to ensure accurate and authentic results. TC’s Regional Policy/Rule Translation service gives you the tools for surveilling in a foreign language, implementing regional policies/rules in languages you do business in, accounting for dialects and slang used in a specific region, understanding the rules and regulations of the target region and how they are different from US English, and the use of content-based policy, regional policy, multi-language policy, and multi-lingual policies. Surveilling in regional languages will result in the reduced volume for your reviewers, better and more accurate hits overall, and the ability to target specific scenarios. Regional policies/rules make your business more likely to catch a critical problem rather than simply capturing all, strengthening both the effectiveness of your surveillance and global presence.
Other than expanding surveillance capabilities, Technically Creative’s Regional Policy/Rule Translation services can increase your business’s performance when communicating with international clients. Technically Creative understands that if your employees speak in the language and dialect of the people with which they’re doing business, your sales and marketing performance are positively affected. The relationship with your clients is generally better if you speak in the clients’ language and dialect. With TC’s Policy/Rule Translation, your business will be able to communicate freely with clients in any specified language, including dialects and slang.
For example, Spanish language is becoming more widespread for businesses due to Spain’s increased presence in the financial markets. We commonly see Spanish being used, but it’s also important to note that there are different Spanish languages in use, such as the Spanish spoken in Spain as compared to the dialects used in Mexico or Cuba. These regions have many additional varying dialects and slang added that are not present in other forms of Spanish. TC’s policy/rule translation always accounts for distinct dialects and slang to ensure the accuracy of your policies.